Frequently Asked Questions

• How can I find the best property for me?

  The best way to begin your rental search is to visit Home Spot Rentals website and search for currently available properties. This site is updated daily and includes all pictures and details of the property. Once you have located the property(s) that you are most interested in, we would suggest that you drive by to make sure that you like the location, curb appeal, neighborhood, commute, etc. You can then contact Home Spot Rentals to schedule a time to view the interior.

• What are your rental qualifications?

  Our Qualifying Criteria Guidelines can be found on our website under Tenant Screening.

• How long will it take to process my Rental Application?

  Most applications take one to four business days to process depending on how quickly our third-party screening company can get responses from previous landlords, employers, etc.

• When is my rent due?

  Rent is due in advance on the first of each month. Late fees are applied according to your lease agreement.

• Can I pay my rent on-line?

  You can pay your rent on-line using our secure ACH payment system. To do this you simply log-on to the Tenant Portal and Pay Rent Online.

• How do I get help with a maintenance problem?

  For faster service, please submit your maintenance request using the Online Maintenance Request Form located on our website. Please utilize the maintenance FAQs and troubleshooting guide before submitting your maintenance request.

• What do I do in an emergency?

  For Fire, Gas, or Natural Disasters call 9-1-1 first.

  Examples of emergencies are active water flooding, fire, or anything that you believe may be dangerous to your health that can’t wait until the next business day. In these cases, please call our office number and follow the prompts for an emergency. We provide 24-hour service for emergencies.

• Do I need renter’s insurance?

  Renter’s insurance is part of the Resident Benefits Package that’s required as part of your lease. The Landlord’s policy does not provide coverage to tenants for damage to personal property, dislocation expenses, theft, tenant liability, or other types of loss.

• How do I notify you that I will be moving out?

  It is required that you provide written notice at least 60 days prior to the end of your lease term. You can contact us for details about vacating the property.

• Can I use my security deposit as my last month’s rent?

  No. The security deposit is used to cover any needed cleaning or damage to the property and cannot be disbursed prior to vacating the property. If you do not pay your last month’s rent, late fees will accrue according to your lease agreement.

• How can I renew my lease?

  If the landlord is interested in offering a lease renewal Home Sport Rentals will contact, you approximately 60 days prior to your lease termination to communicate the new terms. You may also contact Home Spot Rentals during this time to initiate the process. If no renewal is signed and no proper notice received by either party, then the lease will automatically convert to a month-to-month term.

• I am getting a new roommate. Do they need to apply?

  Any additional occupants or tenants that are 18 years and older, must submit an application and application fee to be approved. A full tenant screening will be conducted by our third-party screening company. If the results of the screening are acceptable, we can email you the documentation that needs to be signed.

• When do I get my Security Deposit back?

  You will be provided a complete written statement of the accounting of your security deposit in accordance with the Landlord-Tenant Law (GA CODE § 44-7-30)

• Is the application fee refundable if I am denied?

  Home Spot Rentals utilizes a third-party screening company to process all of our applications and the application fee goes towards those screening costs. Therefore, the application fees are non-refundable.